Ninety-five percent of the company’s part-time employees said that having the ability to exchange shifts helped them modify their work schedules around their personal lives, while 97% applauded the system for aiding them in securing more hours when they needed them. To the company’s surprise, nearly 50% of workers who were aged 50+ used the app to swap shifts. The experiment was a successĭuring the more than six-month trial period, over 60% of The Gap’s employees used the new app. Other workers could snag the shifts on a first-come, first-served basis without manager approval. WorkLife Law gave study participants at some Gap locations access to a smart phone app that enabled employees to offer shifts they couldn’t work into a pool. In 2017, Center for WorkLife Law partnered with clothing retailer The Gap to understand if mobile scheduling systems, mostly controlled by employees, would work for the company. You need to have a system that’s set up to monitor hours and decline a shift change request if it would put that person over their weekly hours. Overtime can easily get out of hand if no one is minding the shop when it comes to shift changes.
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